Have questions? We have answers!
If you don't see your question below, please don't hesistate to contact us.
When are you available?
Our office is open Monday-Thursday 9am-5pm and Friday 9am-noon. Please contact us for your appointment. There is some flexibility in scheduling. We can also schedule a non-member single visit for 2x the usual monthly rate (click here to see our monthly pricing) and if you decide to proceed with a membership you will be credited for 2 months. If you do not decide to become a member but return at a later date, the double rate will again apply.
What is included in my membership?
All office visits, virtual visits, phone calls, texts, patient portal messages or email communication are included as well as 1 house call per year; additional house calls available for $100. We will see you for acute sick visits, chronic disease management, sports physicals/employee physicals, and any paperwork/forms that need to be filled out. Please see the list of all covered benefits.
We have teamed up with local lab and radiology companies for dramatically discounted rates for cash paying patients payable directly to those entities. If you need to see a specialist, we will place a referral.
Are there any contracts?
No, we do not require any contracts or initiation fees to sign up. You simply put a credit or debit card on file and we will set up a recurring monthly charge. If you choose to stop using our service you can. However, if you want to resume a membership more than 30 days later, there will be a $200 fee to rejoin and membership will be based on availability.
What about my prescriptions?
You can still use your insurance for your prescriptions. Sometimes it is cheaper to pay cash for some medications. Talk with us about it - we can check to find your best option.
Can I use my HSA?
You cannot use your HSA/FSA to pay for membership fees. However, you may be able to use those funds for non-membership services such as imaging (x-ray, MRI, etc.). Please discuss with your accountant to verify.
What if I have insurance?
We can see you if you have insurance or not, we just don’t bill insurance, Medicaid or Medicare. The insurance world is complex and overreaching; patients are often confused about what is covered and many times still get additional bills from their provider even after insurance is submitted, leading to more phone calls and time out of your schedule to figure things out. You will never get a bill from us. All costs are up front and affordable. If you have a high deductible insurance plan, you will generally have to spend thousands of dollars before your coverage kicks in; a DPC plan would allow you to have all your primary care needs taken care of at a fraction of the cost you would typically spend.
If you think about it, we don’t use our car insurance to pay for our oil changes, to put gas in the tank, scheduled maintenance or minor repairs- we just pay for those things out of pocket and use our insurance when there is a major expense or catastrophe. We also don’t use our homeowner’s insurance for clogged drains, to fix a crack in the tile or a door that won’t close properly. So why are we using our health insurance to cover every little thing while being charged huge premiums and getting sub-par care? Why don’t we just use our insurance for catastrophic care as it was intended- major illnesses requiring hospitalization, surgery, cancer treatment, etc? Combining DPC with a catastrophic plan/cost sharing plan or high deductible plan can save you thousands of dollars a year. We do HIGHLY RECOMMEND one of these types of plans for those bigger events that might come up. DPC is NOT an insurance plan.
If you don’t have insurance or are in the market to make a change to a healthshare plan, we recommend Zion Health.
If you are an Individual interested in becoming a Zion Health member, please click here.
If you are a business interested in offering a low cost insurance option to your employees, please click here.
Can I join if I have Medicare or Medicaid?
(UPDATED April 4th, 2022)
Jodi has opted out of Medicare so as of July 1, 2022 she can see you if you have Medicare as a DPC patient. You will pay the usual monthly fee and she will not bill Medicare. Per Texas law, she will not be able to see any patients with Medicaid.
What is Direct Primary Care?
You may have heard of Concierge medicine; this is typically a program that involves a fairly large yearly fee for exclusive care and then your insurance is billed. DPC is an affordable solution for everyone; there are no yearly fees, just a low cost monthly fee and that’s it. In return, you have direct, personal access to your provider 24/7, 365 days a year and you will usually be seen the same or next business day if needed. The average patient panel at a typical practice is around 2000 patients or more. At our practice, we limit each provider’s panel to about 300. This is how we really get to know you and your health problems well so we can provide the best possible care.